Internet Fraud and Scam Alert
Public Advisory on Scams, Fraud, and Unauthorized Use of Our Name and Trademarks
The Sphere Serviced Residences would like to issue an important precautionary advisory to our guests and the public regarding the possibility of scams, fraudulent activities, and illegal schemes conducted by unauthorized individuals or entities who may falsely use our name. We strongly urge our guests and the public to remain vigilant and take note of the following advisories:
Unauthorized Online Offers
Any website, mobile application, or online platform claiming to provide services, reservations, or promotions under the name of The Sphere Serviced Residences without proper authorization should be treated as suspicious and potentially fraudulent.
Illegal Selling of Hotel Rooms
We do not authorize the sale of room reservations through social media or by individuals claiming affiliation with our property. Bookings made by one person on behalf of another to avail of discounted or special rates may violate our terms and conditions.
To ensure a legitimate and secure booking, all reservations should be made directly through our official booking channels or through established and reputable travel platforms. Reservations made through unauthorized sources may not be honored and are likely fraudulent.
Illicit Sale of Services and Vouchers
Guests are advised to exercise caution when encountering offers for services such as dining, spa treatments, access to amenities, or events through vouchers, tickets, or promotions not issued by our official or authorized outlets. These may be invalid and will not be recognized.
Investment Scams
The Sphere Serviced Residences does not solicit investments or offer financial or business opportunities. Any individual or group promoting such schemes using our name should be treated with extreme caution and reported immediately.
Unauthorized Sale of Branded Merchandise
Authentic merchandise associated with The Sphere Serviced Residences is only available through official channels. Be cautious of individuals or groups selling products bearing our name or logo through unauthorized platforms, as these may be counterfeit.
Payment and Personal Information Safety
- Do not send payments to personal bank accounts, personal e-wallets, or individuals claiming to represent the property.
- The Sphere Serviced Residences will never ask guests to provide passwords, OTPs, credit card details, or sensitive personal information through unofficial links, private messages, or unverified individuals.
- Guests are encouraged to verify any offer, booking, or payment request with the property before making any transaction.
Stay Safe and Informed
For accurate information on our services, promotions, and offerings, please refer only to our official website and verified social media pages.
Guests are reminded to transact only through our official booking channels and verified social media page. For Facebook inquiries and transactions, please communicate only through our official Facebook page: https://www.facebook.com/TheSphereManila.
Please be cautious of fake social media pages, accounts, emails, or messaging profiles using our name, logo, photos, or branding without authorization.
If you encounter any suspicious or fraudulent activity, we strongly encourage you to report it to the appropriate authorities and notify us through our official contact channels.
When reporting suspicious activity, please provide screenshots, links, account names, contact numbers, payment details, and other relevant information to help us verify and take appropriate action.
The Sphere Serviced Residences shall not be held liable for any loss, damage, inconvenience, or denied reservation resulting from transactions made through unauthorized channels, third-party individuals, fake pages, or fraudulent platforms.
Your safety and trust are important to us.
The Sphere Serviced Residences
The Stratosphere, 136 Valero Street, Salcedo Village, Makati City, Metro Manila, Philippines 1227
Telephone: (+63 2) 8635 7288
Mobile: (+63) 917 806 0354
Email: reservations@thespheremanila.com
Website: www.thespheremanila.com
